Recordings & Transcripts

curl --location 'https://sa.dialgen.ai/api/v1/call/get-metric?callId=call_123&userId=user_456&agentId=agent_789&contactId=contact_123' \
--header 'Authorization: Bearer YOUR_API_KEY'

{
  "success": true,
  "callData": {
    "id": "call_123",
    "recordingUrl": "https://recordings.dialgen.ai/call_123.mp3",
    "duration": 180
  }
}

{
  "callData": {
    "recordingUrl": "https://recordings.dialgen.ai/call_123.mp3"
  }
}

{
  "transcription": [
    {
      "role": "assistant",
      "content": "Hello! Thank you for calling Acme Corp. How can I help you today?",
      "timestamp": "2025-11-15T14:30:02.000Z"
    },
    {
      "role": "user",
      "content": "Hi, I'm interested in your pricing plans.",
      "timestamp": "2025-11-15T14:30:05.000Z"
    },
    {
      "role": "assistant",
      "content": "Great! We have three plans available...",
      "timestamp": "2025-11-15T14:30:08.000Z"
    }
  ]
}

async function downloadRecording(recordingUrl, callId) {
  const response = await fetch(recordingUrl);
  const buffer = await response.arrayBuffer();
  
  // Save to file
  const fs = require('fs');
  fs.writeFileSync(`recording_${callId}.mp3`, Buffer.from(buffer));
}

async function downloadBatchRecordings(batchId) {
  const calls = await getBatchCalls(batchId);
  
  for (const call of calls) {
    if (call.recordingUrl) {
      await downloadRecording(call.recordingUrl, call.id);
    }
  }
}

function searchTranscript(transcript, keyword) {
  return transcript.filter(message => 
    message.content.toLowerCase().includes(keyword.toLowerCase())
  );
}

// Find mentions of "pricing"
const pricingMentions = searchTranscript(transcript, 'pricing');

function analyzeSentiment(transcript) {
  const userMessages = transcript.filter(m => m.role === 'user');
  
  // Use sentiment analysis on user messages
  const sentiments = userMessages.map(msg => 
    analyzeSentiment(msg.content)
  );
  
  return averageSentiment(sentiments);
}

function extractPhoneNumbers(transcript) {
  const phoneRegex = /\+?\d{10,}/g;
  const allText = transcript.map(m => m.content).join(' ');
  return allText.match(phoneRegex) || [];
}

OPENING MESSAGE:
"Hello! This call may be recorded for quality and training purposes. How can I help you today?"