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Managing Call Lifecycle

Control how calls start, progress, and end with Dialgen’s call management features.

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Features

Duration Limits

Set maximum call duration as a safety net

Hangup Detection

Configure silence detection and natural call endings

Call Status

Monitor call status and lifecycle

Recording & Transcripts

Access call recordings and transcripts

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Call Lifecycle

1

Initiated

Call is queued and waiting to be placed
2

Ringing

Phone is ringing, waiting for answer
3

Connected

Call is answered and conversation begins
4

Active

Conversation in progress
5

Ending

Hangup detected or duration limit reached
6

Completed

Call ended, recording and metrics saved

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Key Settings

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Duration Limits

Set maximum call length to prevent runaway calls: 
{
  "maxCallDuration": 900
}

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Silence Detection

Configure silence timeout for automatic hangup: 
{
  "silenceTimeout": 12
}

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Hangup Message

Customize the closing message: 
{
  "hangupMessage": "Thank you for calling, {name}. Have a great day!"
}

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Best Practices

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Combine Multiple Methods

Use both duration limits and hangup detection:
  • Duration limits: Safety net (hard cutoff)
  • Hangup detection: Natural endings (intelligent)

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Monitor Call Metrics

Track these metrics:
  • Average call duration
  • Hangup reasons
  • Success rate
  • User satisfaction

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Test Thoroughly

  • Test various conversation flows
  • Monitor premature hangups
  • Adjust settings based on data

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Next Steps

Duration Limits

Configure maximum call duration

Hangup Detection

Set up intelligent call termination