Hangup Detection

{
  "silenceTimeout": 12
}

HANGUP RULES:
- End the call when the customer says "goodbye," "that's all," or "thank you, bye"
- End when the customer confirms their issue is resolved
- End when the customer says they have no more questions
- Always thank the customer before ending

You are a customer support agent for Acme Corp.

Your goal is to help customers and resolve their issues.

HANGUP DETECTION:
A conversation is complete when:
1. The customer explicitly says they want to end the call
2. The customer confirms their issue is fully resolved
3. The customer says they have no further questions

When ending the call:
- Thank the customer for calling
- Confirm their issue is resolved
- Offer to help again in the future
- Say goodbye warmly

{
  "hangupMessage": "Thank you for calling Acme Corp, {name}. Have a wonderful day!"
}

Thank you for your time, {name}. If you need further assistance, please don't hesitate to call us back.

Thanks so much for chatting with me today, {name}! Have an awesome day!

Gracias por llamar, {name}. ¡Que tenga un excelente día!

{
  "silenceTimeout": 12,
  "hangupMessage": "Thank you for calling, {name}!"
}

HANGUP RULES:
- End when customer says goodbye or confirms they're done
- End when issue is fully resolved
- If there's silence for more than 10 seconds, ask: "Are you still there? Is there anything else I can help with?"