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Welcome to the Dialgen Dashboard! This section provides an overview of the various features available to manage your AI agents, campaigns, and monitor call analytics.

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📊 Dashboard Overview

The main dashboard provides a quick glance at your operational metrics:
  • Total Agents: Number of active AI agents.
  • Active Calls: Real-time count of ongoing calls.
  • Lead Conversions: Track successful conversions from your campaigns.
  • Daily Call Duration: Aggregate duration of calls per day.
  • Detailed Analytics: Access in-depth transcription and sentiment analysis for each call.

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🗣️ Voice Selection

Dialgen offers a wide range of customizable voice options for your AI agents to ensure a natural and engaging conversation experience.
  • Pre-built Voices: Choose from a library of high-quality, human-like voices.
  • Custom Voice Cloning: (Enterprise Feature) Upload voice samples to create a unique, branded voice for your agents.
  • Voice Parameters: Adjust parameters such as:
    • Pitch: Control the highness or lowness of the voice.
    • Speed: Modify the speaking rate of the agent.
    • Emotional Tone: Fine-tune the sentiment (e.g., friendly, formal, empathetic).

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⚙️ Advanced Settings

The advanced settings section allows you to fine-tune your agents and campaigns for optimal performance.

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Agent Configuration

  • System Prompts: Define the core persona and guidelines for your AI agent.
  • Agent Instructions: Provide specific instructions for handling different scenarios during a call.
  • Custom Metrics: Configure custom metrics to track specific outcomes relevant to your business (e.g., intent, sentiment, customerSatisfaction).

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Campaign Settings

  • Rate Limiting: Control the maxCallsPerSecond to manage call volume.
  • Retry Strategy: Configure parameters for maxAttempts, noAnswerDelay, and busyDelay for failed calls.
  • Webhooks: Set up onBatchComplete, onCallComplete, and onBatchFailed webhooks for real-time notifications.
  • Scheduling: Schedule campaigns to start at a future scheduledStartTime with specified timezone.

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Security & Integrations

  • API Key Management: Generate and manage your API keys.
  • Webhook Security: Implement authentication tokens for secure webhook endpoints.
  • CRM Integrations: Connect Dialgen with your existing CRM systems for seamless data flow.