> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialgen.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Management

> Configure call duration limits, hangup detection, and call termination settings.

## Managing Call Lifecycle

Control how calls start, progress, and end with Dialgen's call management features.

***

## Features

<CardGroup cols={2}>
  <Card title="Duration Limits" icon="timer" href="/guides/call-management/duration-limits">
    Set maximum call duration as a safety net
  </Card>

  <Card title="Hangup Detection" icon="phone-hangup" href="/guides/call-management/hangup-detection">
    Configure silence detection and natural call endings
  </Card>

  <Card title="Call Status" icon="signal" href="/guides/call-management/call-status">
    Monitor call status and lifecycle
  </Card>

  <Card title="Recording & Transcripts" icon="file-audio" href="/guides/call-management/recordings">
    Access call recordings and transcripts
  </Card>
</CardGroup>

***

## Call Lifecycle

<Steps>
  <Step title="Initiated">
    Call is queued and waiting to be placed
  </Step>

  <Step title="Ringing">
    Phone is ringing, waiting for answer
  </Step>

  <Step title="Connected">
    Call is answered and conversation begins
  </Step>

  <Step title="Active">
    Conversation in progress
  </Step>

  <Step title="Ending">
    Hangup detected or duration limit reached
  </Step>

  <Step title="Completed">
    Call ended, recording and metrics saved
  </Step>
</Steps>

***

## Key Settings

### Duration Limits

Set maximum call length to prevent runaway calls:

```json theme={null}
{
  "maxCallDuration": 900
}
```

### Silence Detection

Configure silence timeout for automatic hangup:

```json theme={null}
{
  "silenceTimeout": 12
}
```

### Hangup Message

Customize the closing message:

```json theme={null}
{
  "hangupMessage": "Thank you for calling, {name}. Have a great day!"
}
```

***

## Best Practices

### Combine Multiple Methods

Use both duration limits and hangup detection:

* **Duration limits**: Safety net (hard cutoff)
* **Hangup detection**: Natural endings (intelligent)

### Monitor Call Metrics

Track these metrics:

* Average call duration
* Hangup reasons
* Success rate
* User satisfaction

### Test Thoroughly

* Test various conversation flows
* Monitor premature hangups
* Adjust settings based on data

***

## Next Steps

<CardGroup cols={2}>
  <Card title="Duration Limits" icon="clock" href="/guides/call-management/duration-limits">
    Configure maximum call duration
  </Card>

  <Card title="Hangup Detection" icon="phone-slash" href="/guides/call-management/hangup-detection">
    Set up intelligent call termination
  </Card>
</CardGroup>