> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialgen.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Batch Calling Overview

> Automate outbound calls to hundreds or thousands of contacts with batch campaigns.

## What is Batch Calling?

Batch calling lets you automate outbound calls to hundreds or thousands of contacts by uploading a list of contacts. Ideal for lead qualification, customer outreach, appointment reminders, and other high-volume calling campaigns.

***

## Key Features

<CardGroup cols={2}>
  <Card title="Contact Management" icon="users" href="/guides/batch-calling/contact-format">
    Upload and manage contact lists with custom metadata
  </Card>

  <Card title="Batch Configuration" icon="sliders" href="/guides/batch-calling/configuration">
    Configure priority, rate limiting, scheduling, and retry strategies
  </Card>

  <Card title="Monitoring & Status" icon="chart-line" href="/guides/batch-calling/monitoring">
    Track batch progress and individual call statuses in real-time
  </Card>

  <Card title="Webhooks" icon="webhook" href="/guides/batch-calling/webhooks">
    Receive notifications for batch and call completion events
  </Card>
</CardGroup>

***

## How It Works

<Steps>
  <Step title="Prepare Your Agent">
    Configure your AI agent with voice settings, prompt, and metrics
  </Step>

  <Step title="Upload Contacts">
    Submit your contact list via API with phone numbers and metadata
  </Step>

  <Step title="Configure Options">
    Set priority, rate limits, scheduling, and retry strategies
  </Step>

  <Step title="Monitor Progress">
    Track batch status and individual call progress in real-time
  </Step>

  <Step title="Retrieve Results">
    Get detailed metrics, transcripts, and summaries for each call
  </Step>
</Steps>

***

## Quick Start

Create a batch campaign with a simple API call:

```bash theme={null}
curl --location 'https://sa.dialgen.ai/api/v1/batch' \
--header 'Authorization: Bearer YOUR_API_KEY' \
--header 'Content-Type: application/json' \
--data '{
  "agentId": "agent_123",
  "userId": "user_456",
  "contacts": [
    {
      "phoneNumber": "+15551234567",
      "name": "Jane Doe",
      "email": "jane@example.com"
    }
  ]
}'
```

<Info>
  See the [Create Batch API](/api-reference/endpoint/create-batch) for complete documentation.
</Info>

***

## Use Cases

### Lead Qualification

Automatically call leads to qualify interest and gather information.

### Customer Outreach

Reach out to customers for feedback, surveys, or announcements.

### Appointment Reminders

Send automated appointment reminders to reduce no-shows.

### Follow-ups

Follow up with customers after purchases or support interactions.

***

## Next Steps

<CardGroup cols={2}>
  <Card title="Contact Format" icon="file-lines" href="/guides/batch-calling/contact-format">
    Learn about contact list structure and metadata
  </Card>

  <Card title="Configuration Options" icon="gear" href="/guides/batch-calling/configuration">
    Explore all batch configuration settings
  </Card>

  <Card title="Monitoring Guide" icon="monitor" href="/guides/batch-calling/monitoring">
    Track and analyze batch campaign performance
  </Card>

  <Card title="API Reference" icon="code" href="/api-reference/endpoint/create-batch">
    Complete API documentation for batch calling
  </Card>
</CardGroup>